Privacy Policy

Who we are

Ockelton Electrical Contractors Ltd (trading as Ockelton Electrical & Renewables), company number 13738737, is responsible for the personal information described in this policy. In data protection terms, we are the “controller”.

• Address: Office F1, Enterprise Centre, Beck View Road, Beverley HU17 0JT
• Phone: 01482 453067
• Email: info@ockeltonelectrical.co.uk
• ICO registration number: [TBC]

If you have any questions about this policy or how we use your information, contact us using the details above.

What information we collect

We only collect the information we need to deal with your enquiry and carry out work for you. This usually includes:

• your name
• phone number and email address
• postcode and property address
• details of your enquiry or job – for example the type of work you’re interested in (such as solar panels, battery storage, EV chargers or general electrical work), details about your property, roof or existing electrics, your energy use, and any photos you send us
• notes and records of our conversations, quotes, surveys and work carried out
• billing and payment details needed to invoice you (we do not store full card details)

We don’t ask for sensitive information (such as health details). If you choose to tell us something like this – for example, that someone in the property has accessibility needs we should plan around – we’ll only use it for that purpose.

Where your information comes from

We get your information from:

• Our website – when you fill in our enquiry or contact form
• Facebook and Instagram lead forms – when you respond to one of our adverts and submit a Meta lead form, Meta passes the details you entered to us
• Phone and email – when you call or email us
• You directly – for example during a survey, site visit or installation
• Other people, occasionally – for example a landlord, letting agent or family member who arranges work on your behalf, or someone who has recommended us to you

Why we use your information

The law says we need a valid reason (a “lawful basis”) for using personal information. Here’s what we use your information for and why:

We do not sell your information, and we don’t use it to make automated decisions about you.

Facebook and Instagram adverts

If you submit a lead form through one of our Facebook or Instagram adverts, the information you enter is collected by Meta and passed to us. Once we receive it, we treat it exactly like any other enquiry, as described in this policy.

Meta also uses information about how you use its platforms for its own purposes. That’s covered by Meta’s own privacy policy, which you can read at facebook.com/privacy/policy.

Who we share your information with

We only share your information where it’s needed to provide our service, or where the law requires it. This may include:

• Subcontractors who help us carry out work
• Suppliers and manufacturers, for example to order equipment and register product warranties
• Accreditation and certification bodies we’re registered with – NICEIC (as an Approved Contractor and Domestic Installer), CHAS, CCS and the Renewable Energy Consumer Code (RECC) – plus local authority building control. We may share details of your job with them to notify and certify work, for audits and inspections of our work, and (for RECC) if you raise a complaint or dispute with us
• Your Distribution Network Operator (DNO), such as Northern Powergrid, when we need to notify them about or apply for a connection for solar panels, batteries or EV chargers
• Warranty and insurance-backed guarantee providers
• Business software providers who store or process information for us – for example our email, accounting, job management and cloud storage systems, and our website host
• Professional advisers such as our accountants, insurers and solicitors
• Police, regulators or others where the law requires us to

Anyone we share information with is only allowed to use it for the purpose we’ve shared it for, and must keep it secure.

Information stored outside the UK

Some of our software providers (such as Google, Meta or Microsoft) may store or access information outside the UK. Where this happens, we make sure appropriate protections are in place, such as UK government adequacy decisions or approved data transfer contracts.

Our website and cookies

Our website uses Google Analytics to help us understand how many people visit the site, which pages they look at and how they found us. Google Analytics uses cookies – small files stored on your device – to do this. The information is used to understand and improve our website and advertising. Google may process this information outside the UK.

You can stop Google Analytics collecting information about you by installing the Google Analytics opt-out browser add-on, or by blocking or deleting cookies in your browser settings.

Marketing

Occasional marketing: If you’re a customer, or you’ve asked us for a quote, we may occasionally send you information about similar services we offer – for example servicing reminders, battery upgrades or offers – by [email/text]. We’ll only do this if you didn’t opt out when you gave us your details, and every message will include an easy way to unsubscribe. For anyone else, we’ll only send marketing if you’ve said yes to receiving it. You can ask us to stop at any time by replying to a message or contacting us.

How long we keep your information

We only keep your information for as long as we need it:

When we no longer need information, we securely delete or destroy it.

Keeping your information safe

We take sensible steps to protect your information, including password-protected systems, limiting access to people who need it, and using reputable software providers. If something goes wrong that puts your information at risk, we’ll deal with it promptly and tell you and the ICO where the law requires us to.

Your rights

Under UK data protection law you have the right to:

• Access – ask for a copy of the information we hold about you
• Correction – ask us to fix information that’s wrong or incomplete
• Deletion – ask us to delete your information (we may need to keep some records, such as certificates and invoices, for legal reasons)
• Restriction – ask us to limit how we use your information
• Objection – object to us using your information based on our legitimate interests, and to stop direct marketing at any time
• Portability – ask for information you’ve given us in a format you can pass to someone else
• Withdraw consent – where we rely on your consent, you can withdraw it at any time

To use any of these rights, just contact us using the details at the top of this page. There’s no charge, and we’ll normally respond within one month. We may need to check your identity first.

How to make a complaint

If you’re unhappy with how we’ve handled your information, please tell us first so we can try to put it right. You can contact [name/role] by email at info@ockeltonelectrical.co.uk, by phone on 01482 453067, or by writing to our address above. We’ll acknowledge your complaint within 30 days, look into it, keep you updated, and tell you the outcome.

If you’re still not happy, you can complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection:

• Website: ico.org.uk/make-a-complaint
• Phone: 0303 123 1113
• Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Changes to this policy

We may update this policy from time to time, for example if we change how we work or the law changes. The latest version will always be on this page, with the date it was last updated at the top.